Once connected, your device can send diagnostic logs automatically and prepare for future features, all without you needing to do anything extra.
Why connect to Wi-Fi?
Connecting your amp device to Wi-Fi means:
Automatic diagnostics – our support team can see device health instantly if you need help.
Future firmware updates – coming soon, your device will update itself over Wi-Fi.
No extra steps for troubleshooting – no more sending logs manually through the app.
Future features – remote settings changes, subscription management, and more.
Who can use it?
New users – Wi-Fi setup is included in onboarding. You can choose to connect or skip.
Existing users – You’ll get a push notification when it’s available for you. Once it is, you can find it in:
Profile → Integrations (while connected to your amp device).
We’re rolling this out gradually. If you don’t see the Wi-Fi option yet, it may not be enabled for you just yet.
What networks work with amp Wi-Fi?
✅ Supported:
2.4 GHz and 5 GHz Wi-Fi networks
Most standard encryption types (WPA/WPA2)
Hidden networks (must enter name and password exactly)
❌ Not supported:
WPA3 networks
Wi-Fi networks with a captive portal (e.g., hotel or gym Wi-Fi that requires a browser login)
How to connect
Make sure your amp device is powered on and connected to the amp app.
Go to Profile → Integrations in the app.
Select Wi-Fi Connection.
Choose your network from the list or select Add network for a hidden one.
Enter your Wi-Fi password (case-sensitive).
Wait for the app to confirm connection.
Good to know
You don’t need your phone on the same Wi-Fi network to connect your amp device.
Your device can only store one network at a time.
If Wi-Fi is down, you can still work out:
If your phone has mobile data, the app works as normal.
Without a connection to mobile data or Wi-Fi, you can still use the device without the app.
Your Wi-Fi connection is secure. We only collect device usage data, not personal files or browsing history.
Troubleshooting tips
Update to app version 1.20+.
Check that your network is supported.
If using a hidden network, type the name exactly as set on your router.
If the connection fails, the app will tell you, the device dial will not show an error.
Still stuck? Contact our support team.